Modernizing
Automotive Retail

Key Responsibilities

• Desk and close deals as Selling Manager; lead turnovers, coach sales team, and oversee BDC/lead follow-up to increase close rates, PVR, and CSI scores.
• Structure prime and subprime deals aligned to lender programs; deliver compliant menu presentations to maximize VSC, GAP, and ancillary product penetration.
• Manage funding and contracting processes including auditing paperwork, titling documentation, resolving callbacks, accelerating days-to-fund metrics.
• Source and acquire used vehicle inventory through wholesale auctions; conduct comprehensive appraisals on trade-ins and wholesale acquisitions.
• Direct vehicle reconditioning operations including setting recon plans and budgets, coordinating with service vendors; price and re-price inventory strategically.

Key Responsibilities

• Strategic Consulting: Lead consulting projects to help car dealerships integrate technology into their operational processes.
• Software Solutions Expertise: Spearhead selling, reselling, and referring specialized software services for automotive dealerships.
• Training and Development: Design and deliver comprehensive training programs on various dealership software.
• AI Integration: Drive adoption of AI technologies in dealership processes, overseeing integration and ensuring seamless transition.
• Partnership Management: Cultivate and maintain strong relationships with software companies.
• Revenue Generation: Develop strategies for various revenue streams including software reselling, vendor referrals, consulting fees.

Key Responsibilities

• Executed specialized plans for individual Michigan Stellantis dealerships resulting in a 20% increase in Mopar Aftermarket product sales.
• Revenue Optimization: Advise dealers on utilizing reinsurance and other revenue-enhancing programs.
• Training and Development: Lead recruitment, training, and development of Finance Managers, Salespeople, and Sales Managers.
• Data-Driven Analysis: Utilize real-time data to monitor departmental performances and offer targeted coaching.
• Interdepartmental Collaboration: Work with Service departments, facilitating training in service lane sales of aftermarket products.

Key Responsibilities

• BDC Leadership: Spearheaded establishment of Centralized Business Development Center, serving 4 locations and 5 brands. Managed 3,000+ monthly leads.
• Sales Training: Delivered comprehensive sales and process training to Sales Management and Sales Teams.
• Marketing Management: Oversaw all marketing initiatives, collaboratively working with advertisers and marketing companies. Managed social media and dealership websites.
• Vendor Relationship Management: Primary contact for software vendors, managed CRM and software tools across Fixed and Variable departments.
• Campaign Creation: Initiated targeted call and email campaigns for Sales and Service Departments.
• Operational Support: Provided direct assistance at Sales and Finance desks across all locations.

Key Responsibilities

• Led development and implementation of strategic plans for used car sales, surpassing projected metrics.
• Sales Floor Management: Led operations of used vehicle sales floor, focusing on efficient deal desking and closing.
• Team Leadership: Recruited, trained, and supervised used-vehicle sales staff.
• Internet Lead Expertise: Specialized in managing internet leads, employing strategies to maximize conversion.
• Cross-Departmental Support: Provided support in finance office and used vehicle operations.
• Marketing Collaboration: Worked closely with advertisers to develop targeted campaigns.
• Vehicle Operations: Managed all aspects of appraisal, acquisition, and reconditioning of used vehicles.

Sales Manager (Aug 2012 - Dec 2014)

• Implemented forecasting strategy for vehicle sales, achieving consistent growth in monthly targets.
• Sales Floor Management: Lead new and pre-owned vehicle sales, including hiring and training of sales staff.
• Training Programs: Conduct sales training programs focusing on advanced sales techniques.
• Marketing Oversight: Develop and implement comprehensive marketing strategies.
• Inventory Management: Developed forecasting models that led to 20% improvement in used vehicle inventory control.

F&I Manager (Sep 2010 - Aug 2012)

• Product Sales: Actively involved in selling aftermarket finance and insurance products.
• Utilized DMS data analysis to identify revenue opportunities, contributing to 10% increase in overall profitability.
• Managed financial compliance with state regulations, generating zero compliance-related penalties.
• Led comprehensive overhaul of F&I processes, resulting in notable 100% increase in F&I profits.